Terms & Conditions

Updated August 22, 2022.
Please read these terms and conditions that govern the relationship between you and POOI DESIGN SA DE CV (“ROOTMATE” “WE”, “OUR”) when using the rootmate.co website (“SITE”) and purchasing products on this SITE. By visiting our site or accepting these terms and conditions "Terms of Service", or "Terms"), checking out or purchasing something from us (the "Products"), or by agreeing to be bound by the following Terms, including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the Site and Services, including without limitation users who are browsers, vendors, customers, members, merchants, and/or contributors of content.

If you do not agree to these terms and conditions, please do not use this SITE. We reserve the right to change, modify, add or remove parts of these terms and conditions at any time; Please check here periodically for changes. Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. We encourage you to review these Terms each time you use the Site because your use of the Site following the posting of changes will constitute your acceptance of the changes. If required by law, we will notify you of material changes by posting a notice on this SITE, changing the effective date at the top of this page and/or sending you an email. Your continued use of this SITE after changes are posted indicates your acceptance of those changes.

Our corporate offices from where we operate this SITE are located at Rootmate in Tonalá, Jalisco, Mexico.

Offices:

Battle of Zacatecas, Colonia Francisco Villa

Tonalá, Jalisco, Mexico

Re-Paint Conditions

  1. Any Rootie model must be in good condition, without dents.
  2. Rootmate is solely responsible for the color change of the pot.
  3. The colors available on our page are the colors available for the Re-paint service.
  4. Any additional service to the pot besides Re-paint will be at an extra cost.
  5. At friend for life, we would love to maintain your Rootie with recycled materials.


Use and restrictions of the SITE


You may use this SITE only as permitted by law. We own the copyright to all material contained on this SITE, unless expressly stated otherwise. You may use the Site only for your own personal, non-commercial use and in accordance with these Terms. You are responsible for your own communications, including the transmission, uploading or posting of information to the Site or are responsible for the consequences of such communications. Any other use of the Site requires the prior written consent of Rootmate. You may not copy, modify or otherwise distribute the content of this Site without the prior written consent of Rootmate. You may not modify, publish, transmit, participate in the transfer, sell, create derivative works from, or in any way exploit any of the content found on the Site in whole or in part. We require all users to agree not to use the Site and specifically prohibit any use of the Site, for any of the following purposes:

Post, communicate or transmit any material that infringes any intellectual property, publicity or privacy right of another person or entity.

Engage in any harassing, threatening, intimidating, predatory, or stalking conduct.

Post any information that is false, inaccurate or not yours.

Use or attempt to use another user's account without the authorization of said user and Rootmate.

Use the Site and the Service in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Site and the Service or that could damage, disable, overburden or impair the operation of the Site and the Service in any way. manner.

Engage in conduct that would constitute a criminal offense or give rise to civil liability or violate any law or regulation.

Attempt to interfere in any way with the Site, Rootmate's network security, or attempt to use the Site to gain unauthorized access to any other computer system.

Use of the Site to ship merchandise to third parties; Bulk purchases for resale, if you need special services you can initiate a special process by emailing us at hello@rootmate.co

Purchase of products for commercial use or in connection with distribution through a commercial food service (e.g., school cafeteria; school snacks, etc.).

You may not use spiders, robots, data mining techniques or other automated devices or programs to catalog, download or reproduce, store or distribute content available on the Site. Additionally, you may not use such automated means to manipulate the Site, such as automating what are otherwise manual or one-time procedures.

You may not take any action to interfere with or disrupt any other user's use of the Site, including, without limitation, through overloading, "flooding," "mail bombing" or "crashing" the Site, circumventing any measures security or user authentication or attempt to exceed the limited authorization and access granted to you under these Terms.

You may not frame portions of the Site or within another website.

You may not resell use of or access to the Site to any third party without Rootmate's prior written consent.

Intellectual property
All content, and the compilation of such content, on this SITE is OUR property. OUR intellectual property ("IP"), including but not limited to OUR trademarks, trademarks, trade names, trademarks, domain names, logos and products, may not be used without OUR express permission and, without limiting generality As a result of the foregoing, OUR IP may not be used in connection with any product or service that is not ours, in any manner that is likely to cause confusion among consumers, or in any manner that disparages or discredits Us. All other trademarks appearing on this SITE that belong to us are our property.

Fraud protection
As part of our order processing procedures, we may examine orders received for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activities, we may reject your order or we may contact you at the telephone number or email address you provided to confirm your order. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Your account
By using this SITE, you represent that you are at least the age of majority in your state, province or place of residence. To order products on this SITE, you can create and use a customer account or you can check out as a guest. You are responsible for maintaining the confidentiality of your account and password. You are also responsible for all activities that occur under your account or password, and for keeping your information true, accurate, current, and complete. We reserve the right to refuse service, terminate accounts, terminate your rights to use this SITE, remove or edit content, and cancel orders, in our sole discretion and without notice. If you know or suspect that the confidentiality of your account and password has been compromised, you must immediately change your password; If you have any difficulties, please notify us at the email address: hello@rootmate.co

Electronic communications

 You communicate with us electronically when you post messages on this SITE or send emails directly. You consent to receive electronic communications from us, such as emails, messages on this SITE, and notices posted on this SITE. You agree that all agreements, notices, messages, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Product Information Accuracy
We are not responsible if the information available on this site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. All descriptions, images, references, features, content, specifications, products and prices of the products and services described or represented on the Site are subject to change at any time without notice. Certain weights, measurements and other descriptions are approximate and are provided for convenience only. The inclusion of any products or services on the Site does not imply or guarantee that these products or services will be available. It is your responsibility to determine and obey all applicable local, state, federal and international laws (including minimum age requirements) regarding the receipt, possession, use and sale of any items purchased on this Site.

This Site may contain certain historical information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on our Site. You agree that it is your responsibility to monitor changes to our Site.

The information on this SITE is provided for informational purposes only and is not intended to replace the advice of your doctor or other professional. We are not responsible, and will not be liable for your actions or decisions made based on the information on this SITE.

Non-Professional Advice Disclaimer
Any information provided by us regarding products or otherwise (for example, product descriptions, promotional videos, blog posts or instructions) is for informational purposes only. You should not take any action based on any information contained on the Site. Use of the Site is not intended to serve as a substitute for professional advice.

Opinions, comments and other content on products
You may post product reviews, comments and other content ("Content") on this SITE, so long as the Content is not unlawful, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights or otherwise harmful to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam" or unsolicited commercial electronic messages. You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Content you post. Please consult OUR PRIVACY NOTICE regarding personal data of minors and confidential personal information. You represent and warrant that you own or control all of the rights to the Content that you post, and that the Content is accurate, does not violate these terms and conditions, and will not cause injury to any person or entity, and that you will not hold us responsible for any resulting claims. of the Content you publish.

We are not responsible for any Content you post on this SITE. When you post Content on this SITE, you grant us a non-exclusive, royalty-free, perpetual, irrevocable and full right to use, produce, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, communicate to the public by telecommunications, and display such Content throughout the world in any media for all purposes, including in advertising and promotions. Additionally, you grant us the right to use the name that you submit in connection with such Content. We reserve the right, but not the obligation, to remove or edit any Content you post on this SITE.

Modifications to prices of products and services
Any products available through the Services are subject to change without notice. All prices shown are before applicable taxes. These prices do not include the costs corresponding to the shipping of the products, which will be detailed separately in each order and must be accepted and paid, prior to shipment, directly and exclusively by the User.

We reserve the right at any time to modify or discontinue any product or service without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service. Rootmate reserves the right, with or without notice, to do one or more of the following actions: Limit the available quantity of or discontinue any product or service. Impose conditions on any coupon, coupon code, promotional code or other similar promotion. Prevent any user from making or completing any or all Transactions. Refuse to provide any user with any product or service.

If for any reason, the price is at $0.00 or $0.01, please contact Rootmate customer service. For no reason will it be understood that these are priceless or given away and orders placed under this situation will be canceled without prior notice.

Certain products or services may be available exclusively online through the Service. These products or services may have limited quantities and are subject to return or exchange only in accordance with our Return Policy. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations, or that any errors in the Service will be corrected.

Cancellation of Purchase Orders
Rootmate.co Users accept that Rootmate will have the right to void or cancel all or part of any transaction after the Purchase Confirmation and until before delivery. In this case, Rootmate will contact you and let you know that your order was cancelled. In cases where an order is determined to be cancelled, we will not charge your credit card or we will inform you that your Order has been canceled and we will refund your money to the credit card that was used as a means of payment. . The rootmate.co User accepts that Rootmate voids or cancels the purchase and returns the corresponding money when the cancellation is derived from, or has been caused by, among others, the following situations:

Typographical or capture errors.

Failures in Rootmate's or its suppliers' computer systems;

The existence of inaccuracies or errors in the information offered for any merchandise in our Catalog, or regarding its price or availability;

Actions taken by Rootmate to ensure fairness between Users in the event that several users request the same items and their existence is limited;

Possible risks related to You or Your payment method that are identified by our credit or fraud prevention departments;

Situations beyond control that limit or prevent the delivery of any merchandise.

In the event that Rootmate determines that You have failed to comply with any of the terms established in the Contractual Documents of the Site.

Optional access tools
We may provide you with access to third-party site access tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). .

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Third party links

 The Service may contain links or connections to third-party websites, products or services that are not owned or controlled by Rootmate. When you access third-party websites or use third-party services or products, you accept that there are risks in doing so, and that Rootmate is not responsible for such risks. We encourage you to be aware when you leave the Service and to read the terms and conditions and privacy policy of each third-party website or service that you visit or use.

Additionally, Rootmate will not monitor, verify, censor or edit the content of any third-party sites or services. By using the Service, you release and hold us harmless from any and all liability arising from your use of any third-party websites or services. Your interactions with organizations and/or individuals found on or through the Service, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations. and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Rootmate shall not be responsible or liable for any loss or damage of any kind incurred as the result of any such dealings.

If there is a dispute between participants on this site, or between users and any third party, you agree that Rootmate is under no obligation to become involved. In the event that you have a dispute with one or more users, you release Rootmate, its officers, employees, agents and successors from claims, demands and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed , arising out of or in any way related to such disputes and/or our Services.

Pay

 Payment for products purchased on the Site may be made through any of the payment methods offered by the Site, these being, among others: credit card and debit card. The list of payment methods offered may be subject to modification at any time without prior notice to Users.

Payment by credit card or any other online payment method must be made on the Site.

The order number assigned when carrying out the transaction on the Site does not imply acceptance of the transaction. If you have any problem with your order, the User will be notified by email or telephone.

Rootmate will send the purchase confirmation via email. Only after confirmation of payment will the products be released for delivery to the delivery address indicated by the User.

Rootmate reserves the right to request official documents from its clients, as a means of validation of the product acquisition process through the Site.

In case of ignorance on the part of the Banking Institution corresponding to the charges made by the corresponding User through credit card and derived from operations carried out on the Site, Rootmate reserves the right to initiate the corresponding legal actions and establish the criminal or civil responsibilities as the case may be or of any other nature, as well as carrying out all those internal actions that may range from charging the credit card of said User again to the definitive withdrawal of the User from the Site, for which which will not require prior authorization from the User.

Payment for shipping and delivery of products

 Rootmate will send the products purchased by the User to the address specified by the User for this purpose as long as said address is within the coverage area communicated by Rootmate.

Delivery time begins upon confirmation of payment by the bank, online payment platform, or Rootmate Credit department.

The products will be shipped and delivered to the User by third parties (hereinafter "Transport - logistics provider"). By virtue of the foregoing, the User agrees to submit to the shipping and delivery of the products to the delivery policies of the transportation – logistics provider that are incorporated by reference into these Terms and Conditions.

The period described on the Site is an estimate. In this way, it is possible that this deadline changes for logistical reasons and force majeure. In the event that due to any fortuitous event or force majeure that may delay the delivery of the products purchased on the Site, Rootmate will at all times be exempt from any liability.

In the event that the User has not received the products within the period declared by Rootmate, they must contact the Company via email or telephone.

The cost of freight will be added to the value of the purchased merchandise and will be calculated and informed to the User before confirming the purchase. The cost of freight may depend on factors such as the total weight of the merchandise, the distance and type of delivery, and may be modified by Rootmate at any time without prior authorization from the User.

At the time of delivery, the person receiving the merchandise will be asked for official identification (voter ID, passport, FM2 immigration form or driver's license), so it is required to have this document on hand when delivering the merchandise. buys.

Rootmate suggests that the User verify the integrity and quality of the products received at the time of delivery. If the User is not satisfied with the products, they are asked not to receive delivery from the Transport Company and to immediately contact the Rootmate customer service center.

When there is a free shipping promotion when an indicated monetary amount is reached, the indicated amount will refer to the amount of the product or products purchased, without including VAT or any other type of Tax, coupon, benefit, etc. that is attached to the final price of the purchased products.

Purchase cancellation
The User may cancel the purchase of Products made through the Website, as long as the Products purchased have not left the Rootmate offices. If the products have already been sent by Rootmate, the User will not be able to cancel the purchase made, and will have to follow the procedure presented in the "Returns" section of these Terms and Conditions. The User may check the status of the purchase made through the My Orders section of the User's Account or by contacting the Rootmate customer service center. In the event that the Products purchased by the User have not been sent, the cancellation option will be available. In the event of cancellation of the purchase made by the User, the amount paid by the User will be refunded in accordance with the "Refunds" section of these Terms and Conditions.

Refunds, exchanges or returns

There are no exchanges or returns on physical items (it is the customer's responsibility to check their products as soon as they arrive at their home).

The only cause would be:

  • If the product does not match the requested
  • If the product arrives damaged (witness photos are necessary)

Rootmate is not responsible for any other product exchange or return situation that does not fall within these policies. The aforementioned situations can be clarified with a maximum of 5 business days after receiving the purchase.

The customer has a maximum of 1 month after receiving the product to make a clarification or claim for any undelivered order.

For any refund the following information will be requested:

(In case of payment by card) Official identification of the owner of the card.

Photo of the card, with which the deposit was made where only the last 4 digits and the name of the card owner can be seen

To request a refund, it is necessary to send the requested documentation to hello@rootmate.co

Order number with which you purchased your product.

Reason for requesting the refund.

Payment method with which the purchase was made.

If it is necessary to ship the product, its conditions must be evaluated by Rootmate before proceeding with a possible refund.

Once the receipt of the refund request is confirmed, it will be reviewed; receipt of the request does not imply authorization of the refund.

Refund requests will be analyzed and the client will be notified both in cases of proceeding and in cases of non-applicability of refunds and the reasons.

If for any reason you do not have any product in your order, a coupon can be made for the price of the item.

To change the product, the following will be requested:

Order number with which you purchased your product.

Description of the item and/or order.

Reason for requesting the refund.

Payment method with which the purchase was made.

If it is necessary to ship the product, its conditions must be evaluated by Rootmate before proceeding with a possible refund.

Once the receipt of the refund request is confirmed, the review process will proceed; receipt of the request does not imply authorization of the refund.

Refund requests will be analyzed and the client will be notified both in cases of proceeding and in cases of non-applicability of refunds and the reasons.

Compensation

You agree to defend, indemnify and hold harmless Rootmate, its affiliates, their respective officers, directors, employees, agents and representatives (the "Indemnified Parties") from and against any claims, liabilities, damages, losses, expenses, actions or demands , including, without limitation, legal, attorney and accounting fees and costs (judicial and extrajudicial), regardless of whether arising from or attributable to any act or omission, negligent or otherwise, of the Indemnified Parties, arising out of or in connection with: (1) your access to and use of this SITE; (2) your purchase or use of any services or products made available through this SITE; (3) your failure to comply with these terms and conditions or any other policies on this SITE; (4) your violation of any intellectual property, publicity, confidentiality, property or privacy rights of any person; ; (5) your violation of any law, rule, regulation, code, statute, ordinance or order of any governmental and quasi-governmental authority, including, without limitation, all regulatory, administrative and legislative authorities; and (6) any misrepresentations made by you.

Disclaimer of warranties and limitation of liability

Depending on your place of residence, the laws applicable in that jurisdiction may not allow all or part of the following limitations of liability or exclusions to apply to you; The following limitations and exclusions shall apply to you only to the maximum extent permitted by applicable law. YOU AGREE THAT THIS SITE AND ALL ITS CONTENTS, MATERIALS, PRODUCTS, PRICES AND SERVICES AVAILABLE THROUGH THIS SITE ("CONTENTS") ARE PROVIDED "AS IS", "AS IS", "WITH ALL FAULTS" AND "NOT RELIED UPON ". YOU AGREE THAT YOU USE THIS SITE AT YOUR OWN RISK AND THAT ROOTMATE MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS, INCLUDING WITHOUT LIMITATION ITS ACCURACY, COMPLETENESS, AVAILABILITY, SECURITY, FREEDOM OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED, OR THAT YOUR ACCESS TO THIS SITE WILL BE CONTINUOUS OR UNINTERRUPTED.

YOU AGREE THAT POOI DESIGN SA DE CV, ITS AFFILIATES, THEIR RESPECTIVE OFFICES, DIRECTORS, EMPLOYEES, AGENTS AND REPRESENTATIVES, ARE NOT LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY OF USE, THIS SITE OR ITS CONTENTS. YOU ACKNOWLEDGE THAT THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO INJURY, LOSS OF PROFITS, SAVINGS , sales, business or revenue, loss of reputation or goodwill, loss of opportunity, or damages resulting from interruption in service, viruses, deletion of files or electronic communications, or OTHER PROBLEMS WITH THIS SITE OR ITS CONTENTS.

YOU AGREE THAT YOUR PREVENTION IS TO STOP USING THIS SITE.

Governing Law and Jurisdiction

This SITE can be accessed in numerous countries and regions around the world, each with their own laws and regulations that may differ from those of the United Mexican States. By accessing this SITE, you agree that all matters relating to the access or use of this SITE, or any hyperlinked site, will be governed exclusively by the federal laws of the United Mexican States, without regard to conflict principles. of laws. You voluntarily agree and hereby submit to the exclusive personal jurisdiction and venue of the courts of Jalisco. You are responsible for complying with your own local laws and regulations.

Transfer of Terms and Services

You may not assign, delegate or transfer these Terms of Service or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Rootmate's prior written consent. We may transfer, assign or delegate these Terms of Service, and our Privacy Policy, together with our rights and obligations herein, and the same without consent.

Contact information for clarifications

 Battle of Zacatecas 683, Colonia Francisco Villa

Tonalá, Jalisco, Mexico

General information

If any part of these terms and conditions is held to be undefined, invalid, unlawful, void or otherwise unenforceable, that part will be deemed severable and other parts of these terms and conditions will continue in full force and effect. These terms and conditions constitute the entire agreement between you and Rootmate governing your use of this SITE. If We fail or delay in exercising any right or remedy available under these terms and conditions, it shall not constitute OUR waiver of such right or remedy.

In the suggested language (Spanish) on the order/payment page: "I accept the Terms and Conditions and the Privacy and Policy."