FAQ
How long will my order take to arrive?
Orders to the US arrive in 15–30 business days.
Where do you ship?
We ship across Mexico and the United States.
How should I clean my planter?
Wipe it with a damp microfiber cloth whenever it looks dirty, and empty the saucer regularly to avoid moisture build-up.
How do I know which plant to choose for my planter?
Message us on WhatsApp and we'll share our recommendations.
Do they have a drainage hole?
Yes, all our planters have drainage so your plant can breathe properly and stay healthy.
Are the planters for indoor or outdoor use?
Rooties work both indoors and outdoors: the materials we make them with (fiberglass and resin) handle humidity and sun without damage.
Do the planters include a saucer?
Yes, all our planters include a saucer.
Can I get an invoice?
Send your billing details and order number to hello@rootmate.co and we'll be happy to send it.