Privacy Policy
Updated December 29, 2020.
Your personal information is very important to POOI DESIGN SA DE CV (we, our) Please read our privacy notice and usage policies before using our website. We obtain information and use your data in accordance with this document.
This privacy notice governs the processing of personal data by POOI DESIGN SA DE CV hereinafter Rootmate, with address at Batalla de Zacatecas 683 , Colonia Francisco Villa, Tonalá, Jalisco in its capacity as controller, which will process the personal data that concern you as the owner of the personal data, in order to protect your privacy and your right to informational self-determination, as provided for in the Federal Law on Protection of Personal Data Held by Private Parties, its Regulations and the Privacy Notice Guidelines issued by the Secretary of Economy.
You have the right to know what personal data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when we consider that it is not being used appropriately (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.
For what purposes will we use your personal data?
We collect your personal data, with your consent, for purposes that help us provide you with a better service.
When you create a customer account to make a purchase through the website or as a guest, we collect your name, email address, postal address and telephone number, demographic information such as zip code, city and country.
When you order products and complete a payment form on our website, we collect the data necessary to process your order, including payment data relating to your credit or debit card and any associated security codes. Without this data, we cannot enter into a contractual relationship with you and fulfill your order – see our terms of service for more information.
When you send us an email via a contact form on our website or send us something via the postal service, we collect your personal data so that we can respond to you and keep a record of our correspondence.
We also collect your data when you opt-in to receive our email newsletter, alerts and updates, when you submit comments, feedback, questions or product reviews, and when you complete a survey or questionnaire or enter a competition on our website.
We do not intentionally or knowingly collect sensitive personal information about you, that is, any information that reveals your race or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information used to identify you, and any information related to your health, sex life or sexual orientation. If you share sensitive personal information with us, we may delete it with the understanding that you explicitly consented to its deletion.
How we use personal data
When we collect your information, we use it to provide you with a pleasant and interactive experience on our website, to be more specific, we use your data to:
Provide customer support, respond to your customer service requests.
To fulfill your order requests and provide invoices and quickly process your transactions.
To make product recommendations and send you promotional communications, targeted advertising and relevant offers.
To respond to your comments, feedback and questions, to notify you about changes to our website, to carry out our obligations under any contract entered into between you and us (see our terms and conditions for more information), and to provide you with emails, alerts or updates if you have consented to receive these from us.
If you have opted to receive our email newsletter, we may send you periodic emails. If you no longer wish to receive promotional email from us, all mail you receive has the following question to unsubscribe from our email list: Do you no longer wish to receive these emails? Unsubscribe here, in the final section of the emails you receive from us.
Where necessary, we will use personal data to comply with our legal obligations and any applicable laws and regulations.
Modifications to the privacy notice
“ Rootmate ” reserves the right to make modifications or updates to this privacy notice at any time, to address new legislation, internal policies or new requirements for the provision or offering of our services and products. The “Owner” must keep up to date with this notice to exercise their ARCO rights.
How and where we store and process personal data
We implement a variety of security measures to maintain the security of your personal information. Your personal information is contained behind secure networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive information you provide is transmitted via SSL technology and then encrypted into our databases so that it can only be accessed as stated above.
Our corporate offices are located in Jalisco Mexico with a global reach. To market and sell our products online, we use third-party service providers who collect and process certain personal data on our behalf. These third parties have servers located in Mexico and the United States, and may use servers located in other regions.
Our website uses “cookies” to collect data about you and your web-enabled device (for example, your computer, smartphone or other device) – see the “How we use cookies and similar technologies” section below for get more information. We also collect your IP address and geographic location from which you accessed our website, your Internet connection and browser type, and information about how you use our website (for example, what pages you view, when you view them, and what you do. click). We use this data to better understand how you and other users interact with our website.
We are committed to protecting customer personal information and doing our best to maintain the security of the information our customers provide to us. This privacy notice applies to information collected through our website as well as information collected directly with the company. We store your personal data until it is no longer necessary for us to provide our products and services or until your customer or guest payment account data and purchase history are deleted.
We retain your personal data to comply with legal and regulatory requirements or for our legitimate purposes, such as responding to enquiries, and sometimes it is necessary to retain it for a longer period. If we don't need to keep it for that long, we can delete it, destroy it sooner.
Who do we share personal data with and why?
Rootmate does not sell, trade, or otherwise transfer to third parties your personally identifiable information unless we provide you with prior notice, except as described below. The term "external parties" does not include rootmate.co nor does it include website hosting partners and other parties who assist us in operating our website, conducting our business or servicing it, so long as those parties agree to maintain this confidential information. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties only when we have a legitimate reason to do so.
We use a variety of third-party service providers to help us market and sell our products online. The following third parties process personal data on our behalf:
We use Shopify inc. To host our website. Shopify automatically collects certain data in server logs whenever someone accesses our website. Visit shopify.com/legal/privacy .
We use shopify checkout to collect and process your payment details when you order our products on our websites. Visit: https://pay.shopify.com/tos-privacy-policy .
We use Google Analytics for web analytics services: they collect data, including IP address and information in cookies, to obtain more information about the users of our websites. Once personal data is collected, it is anonymized and stored in aggregate form. Visit https://policies.google.com/privacy .
We will disclose your personal data in response to a court order or other government request, and in compliance with any legal obligations that we are required to maintain. We will also share your personal data in connection with a merger, sale of company assets, or acquisition of all or a portion of our business by another company. In the unlikely event that we go out of business or enter bankruptcy, your personal data would likely be one of the assets transferred or acquired by a third party. If any such business transfer occurs, this policy would continue to apply to your personal data and the party receiving your data would continue to follow this policy.
How to access and control your personal data
You may contact us at any time to request access, deletion and/or updates to your personal data. Please contact us at hello@rootmate.co, you can withdraw your consent at any time for anything you have given consent to. You can also object to or restrict our use of your personal data. If you have a customer account on our website, or have posted any comments on our website, you can request to receive an exported file of your personal data. You may also request that we delete any personal data we hold about you, excluding any data we are required to retain for administrative, legal or security purposes. Where you request access to your personal data, we are required to use all reasonable measures to verify your identity before granting access. We do this to protect your data and limit the risk of possible fraud/identity theft or unauthorized access.
How we use cookies and similar technologies
Cookies are small files that a site or its service provider transfers to your device (for example, your computer, smartphone or other device) when you visit a website through your web browser (if you allow) the site's systems or from the service provider to recognize your browser and capture and remember certain information. For example, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which allows us to offer you improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
This automation increases our efficiency: we can target our advertising to consumers who are interested in our products based on their activity on our websites. We may contract with third-party service providers to help us better understand our site visitors. These service providers are not authorized to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is sent, or you can choose to disable all cookies. This is done through your browser settings (such as Netscape Navigator or Internet Explorer). Every browser is a little different, so look at your browser's help menu to learn the correct way to modify your cookies. If you disable cookies, you will not have access to many features that make your experience on the site more efficient and some of our services will not function properly. However, you can still place orders over the phone by contacting customer service.
Collection of personal data from children
Our website and marketing activities are not directed to children, defined as persons under 13 years of age. We comply with the Children's Online Privacy Protection Act of 1998 ("COPPA") and do not knowingly collect personal data from children. If we become aware that we hold children's personal data, whether due to mistake, deception or fraud, we will delete the data unless there is a good reason to retain such data in accordance with COPPA.
Legal basis for the processing of your data
Whenever we use your personal data, we will have a legal basis for doing so.
Your consent
By using our site, you agree to our privacy policy. This applies where you provide your personal data and you specifically consent to us using it to provide you with a specific service, for example: you may receive emails about updates and promotions. The performance of a contract: means that you provide us with your data and we will provide you with products and services, for example, you create and manage an account on our website.
Terms and Conditions
You may also visit our terms and conditions section which sets forth the use, disclaimers and limitations of liability governing the use of our website.